Achieve optimal score on the Branch Score CardProvide personalized service to customers.Identify &address customers' immediate need ensuring positivecustomer experience.Ensure customers are beingserved within stipulated standards.Assist customers inresolving queries & complaints and providefeedback.Monitoring, resolution of issues and servicedelivery across internal business partners (CPU & linesof business.Leading, coaching & supervising staff todeliver excellent service and maintain optimal branchscore on the CS score card.Perform/lead assigned staffin conducting financial and non-financialtransactions.Implementation of an effective controlenvironment in the branch.Ensure branch profitability,effective budget monitoring, expense control andapproval.Cash vault, security stationery and ATMmachine custodianResponsible for maintenance ofbranch outlook and ambienceEnsure propermaintenance of branch furniture & fixtures and ITequipmentAct as a branch security officer, conductsecurity drills and train staff to remain vigilant andalert

Responsible for Cash in Till ManagementLead all control and compliance initiatives of the bank and those of the State Bank.a) Ensure Bank and State Bank regulations are being adhered to at the teller window for all transactionsb) Responsible for maintaining branch cash in accordance with State Bank directives and banks internal cash management policiesc) Ensure adherence to control and compliance initiatives w.r.t cash handling and security at cash countersd) Responsible for review of all teller transactions performed that are under Tellers supervision limitDeliver compliant and customer friendly service at the Teller countera) Manage BSOs to service visiting customers needs for conducting financial transactions in a customer friendly mannerb) Balance and replenish the ATM, including overall ATM management.c) Maintain service levels at the Customer Teller queueSupervision of all financial and non-financial transactions while ensuring no leakage of income takes place as per Bank's SOCCustodian of cash Vault, security stationary and ATM machineExhibit vigilance and take precautionary measures with respect to security of cash counterBe observant, alert and exercise customer due diligence while dealing with customers

Branch Services Officers perform duties to handling and executing all financial/non-financial transactions in accordance with bank policies and proper procedure while maintaining high service standards Processing of transactions and maintains of ATM and stationary Responsible for processing of opening new accounts, maintenance of customer record, cheque books, term deposit, payments, clearing, internal and on-line transfers and other general banking transactions, maintain database for reporting/record and assist OM in branch operations